T & Cs

General terms and conditions of business

 

All orders will be processed by us as soon as you have signed and stamped the order confirmation form and returned it to us. This can be done by email or fax.
All prices are subject to VAT.

Terms for new customers: The first invoices must be paid in full immediately on receipt.

An advance payment of 50% of the fixed price is required for larger translations (from 500 lines) and for new customers.

A surcharge of 20% will be levied for urgent translations. Urgent translations are orders of more than 150 lines which must be completed within 24 hours.

We always attempt to retain the original formatting, however due to different characters for some languages, it can be the case that the formatting changes and cannot be 100% retained.

Payment is due within 10 days of the invoice date.

We undertake to perform all received translations conscientiously and to maintain confidentiality of the information they contain.

Liability is basically limited to the amount of the order value.

If the customer does not make any written objections within 5 days of delivery, the translation is deemed as accepted and the order as completed.

Cancellation of orders:
A cancellation by the customer must be made in writing (by post, email, fax).
In the case of cancellation of an already started translation order, the translated text up to that point will be invoiced completely. Otherwise, a fixed compensation for costs incurred of 20% of the envisaged total amount for the translation of the complete order will be charged.
(If the customer cancels an order completely or partially, the customer is obligated to pay for the work already performed (preformatting, glossary development, translation, proof reading etc.) on the material or the cancelled part up to the time of the cancellation).